Why American Accent Training? With the proliferation of offshore operations in locations as diverse as India, the Philippines, South Africa and China, organisations need to ensure that their offshore employees are able to communicate effectively with customers and colleagues alike. A vital ingredient of successful communication for your overseas staff is their accent when speaking English.
The impact of First Language Influence (FLI) on an offshore employee’s accent can not be underestimated. American Accent training from IBA Global will help your overseas staff to minimise the influence of their first language while maximising their communication with your customers through a neutral accent. Whether through online American Accent Training courses, virtual American Accent training, or face-to-face accent instruction, IBA Global offers scaleable American accent training solutions for your organisation’s offshore operations.

Benefits

An IBA Global American Accent Training course will provide your offshore personnel with the ability to:
- Communicate more efficiently and effectively with customers and colleagues by reducing their
 first language influenced accent
- Build rapport and empathy to strengthen relationships with customers and colleagues
 through more successful communication
- Enhance your customer experience and satisfaction

Who should attend

An IBA Global American Accent Training course is suitable for:
- Front-line Offshore Customer Support Representatives
- Technical support staff
- Offshore in-country managers
- Offshore trainers, coaches and support personnel

Course Overview

All of IBA Global’s American Accent Training courses are designed to meet the specific needs of our clients depending on their personal/organisational requirements and existing skills set. An American Accent Training course includes:
- Rhythm and stress patterns
- Using intonation for attitude and emotion
- Pausing and breathing
- Relationship between spelling and pronunciation
- Accent familiarisation and extended listening practice
- Telephone training

Approach

Training is available worldwide via face-to-face instruction or one of our many e-learning and virtual learning platforms. Using a combination of published and IBA Global-unique materials and methodology, we design and deliver programmes that will meet the needs of you and your organisation.
 We offer a variety of training formats for your American Accent Training course – from intensive, weeklong courses to extensive, modular lessons. Appropriate formats will be discussed during your diagnostic consultancy.

American Accent Course Trainer

All IBA Global American Accent course trainers are native speakers with at least 3 years’ professional training experience in the offshore industry. In addition to relevant academic and linguistic qualifications and experience, many of our American Accent trainers also possess considerable exposure and expertise in the professional world.

Your American Accent trainer will be assigned to you following the results of your diagnostic consultancy according to your objectives and areas of focus.