IBA Global invests heavily in the support network that we provide to all our clients and delegates. We believe very strongly that a professionally managed and successfully organised training programme stems from providing assistance at every stage of you and your organisation’s relationship with us.

This network is formed by assigning each organisation and its employees a dedicated Client Manager who is responsible for coordinating all aspects of your training, providing you with a clear point of contact for any queries or concerns you may have.

In turn, our Client Managers are supported by IBA Global’s Client Services, Learning Management, and Product Innovation teams who help to ensure the successful delivery of your training. This allows us to support you at an organisational, training and delegate level.

Managing Your Training

IBA Global has developed a unique three step approach to training and delivering value to you and your organisation. The three steps are designed to offer you operational, programme and customer excellence respectively.
Your dedicated IBA Global Client Manager is responsible for leading you through our three step approach, ensuring that your culture and communication skills needs are met.

Diagnostic Consultancy – Operational Excellence

During this stage, you and your organisation’s requirements will be assessed and appraised, taking into account existing ability, skills and knowledge.
Once complete, recommendations on the nature and level of our training impact will be made, with decisions concerning suitable training platforms and duration reached mutually. Training objectives and metrics will also be established and explained in advance to ensure effective and measurable results.

Programme Design -Programme Excellence

We invest considerable time and effort to ensure that our clients are fully supported during every step of their training with IBA Global.
This includes a design ethos in which we collaborate closely with each client on programme content and approach as well as having a commitment to select the most suitable trainers and consultants. We are also available prior to training to offer pre-impact support and assistance regarding any aspect of your training.

Impact Management -Customer Excellence

Throughout the training, your dedicated IBA Global Client Manager will work with your trainers to monitor progress and provide post-impact support in the form of reports, feedback reviews and, where necessary, recommendations on the next stage of training and consultancy.